1. Eligibility for Refund
* Refunds are applicable only if the user faces technical issues preventing course access, does not receive promised resources, or mistakenly purchases the wrong course.
* Refund requests must be made within 48 hours of purchase.
2. How to Request a Refund
* Contact our support team via email or helpline with your registered details.
* Refunds will be processed within 7-14 working days.
3. Non-Refundable Cases
* If more than 2 class of course content is accessed.
* If a certificate has already been issued.
* If the refund request is made after 48 hours of purchase.
4. Course Transfers
* Users may opt for a course transfer instead of a refund.
* If the new course costs more, the user must pay the difference.
* If the new course costs less, the difference will be refunded or credited as a voucher.
Poran-A Return Policy
At Poran-A, we strive to provide high-quality educational content and digital services. Since our offerings primarily include digital products such as online courses and resources, returns do not apply to most purchases.
However, in exceptional cases where an incorrect or duplicate purchase occurs, we may offer course exchanges or account credit upon verification.
For assistance, please contact our support team within 48 hours of purchase.
Note: Once course content is accessed beyond 5%, returns or exchanges will not be processed.
Poran-A reserves the right to modify this policy at any time.